About Monique

Monique is a highly regarded senior business analyst with over 25 years experience.

 

Her past career includes working for a number of consultancies in the UK and Europe, on projects for blue-chip companies including ABB, KLM, Allianz, Prudential, Egg, Royal Liver, Barclays, Yorkshire Electricity, E.ON, the Metropolitan Police, and more.

At Silvercrest Consulting Monique has worked with clients including E.ON, Ikano Financial Services, and the Coal Authority, delivering change as diverse as business diversification, new propositions, new systems, implementation of regulations, process improvements, etc.

Some things that Monique brings to the job:

  • ANALYSIS and BUSINESS PROCESS (RE)DESIGN – process, system and customer journey change, creating business requirements and functional specs, process models, etc., full project life-cycle, mentoring, facilitating, negotiating, interviewing, presenting and workshops (incl. project kick-off)
  • BUSINESS FOCUS – keeping projects aligned to business strategy, and highlighting the impact of proposed changes to scope, budget, processes and systems. She has managed change programs, and has provided feasibility studies, business cases, gap analyses, concept evaluations, project mandates, market/competitor/SWOT analyses, cost/benefit/timescale estimates and (co-)wrote RFPs
  • Ability to deal with COMPLEXITY – company-wide core change, multiple inter-related processes and systems, stakeholders with conflicting perspectives, outsourcing partners, ambiguous or abstract objectives, and complex concepts and scenarios
  • CREATIVE Communication methods – finding whichever (standard or unusual) communication method works for a set of stakeholders (Steering, business or IT), in order to engage and motivate, to explain complex concepts, to achieve consensus, to extract requirements and process details

Get in touch today to find out how Monique can help you implement your business change!

Selected Case Studies

Service blueprinting

Reducing debt write-off whilst improving customer experience

Service blueprinting

Agile story boarding

Creative use of cartoons in an Agile project

Agile story boarding

Business Process Design

Diversification into renewable energy products

Business Process Design

Fixed deadline regulatory project

CMA Microbusiness Price Transparency Remedy

Fixed deadline regulatory project

Bespoking, migration and stakeholder complexity

Enterprise Content Management tool replacement

Bespoking, migration and stakeholder complexity

Benefits Management

Providing the confidence for transformational business change

Benefits Management