For successful Business Change to take place business process redesign is required alongside ICT changes.
In business process redesign, vital business processes are overhauled to achieve specific goals such as increased return on investment, service improvements, or cost reduction. The outcome of a well-designed business process is increased effectiveness (value for the customer) and increased efficiency (lower costs for the business), thereby contributing towards the company’s competitiveness.
To aid this process a business analyst creates Before (As is) and After (To be) process flow diagrams. These visualisations help stakeholders define the required business changes, highlight impacts (for example on job descriptions), and help them implement the changes. The diagrams also aid understanding of how the changes contribute to overall value creation in the organisation, rather than just the department involved in the project.