The foundational research that undergirds any successful set of requirements. Click for further details.
Service blueprinting is a wonderful way to visualise actual organisational processes, in order to optimise the user experience. Click for further details.
For successful Business Change to take place business process redesign is required alongside ICT changes. Click for further details.
I worked with Monique on two business critical projects for E.ON, both involved complex change interwoven with ambiguous industry regulations. This complexity lead to challenging timeframes and uncertainty on how the business should proceed.
The key to success in both projects was providing clarity to the IT development teams of the business requirements so progress could be made. Monique as the project Business Analyst provided that clarity through her attention to detail and persistence in securing the true business requirement. She was a key part of the projects eventual success and the solution was greatly enhanced by her efforts, I would have no hesitation in recommending Monique.
Monique is one of the most professional, creative and thorough analysts in the business. Her wealth of experience, range of approaches to solving problems and ability to work with people at all levels and across all areas sets her apart. I could always rely on Monique to resolve the really complicated issues and give clear advice based on solid information, or valuable opinions where facts were scarce. A highly valued member of the team, I would recommend her or recruit her again.
Monique’s recommendations for business process changes and optimisations enabled E.ON to incorporate new Ofgem regulatory requirements on time and with minimal effect on the process timeline. She is proficient in identifying the root requirement(s) to enable the quickest and most efficient way to solve a problem.
Her calm and amiable manner, clear communication and ability to motivate and negotiate with people guarantee results. She understands the big picture, whilst also having attention to detail.
Monique proved herself to be an adaptable BA, picking up a different sector and set of systems very quickly to deliver key project solutions for us. She is motivated, eloquent, personable, and able to elicit solid requirements from stakeholders who don’t always know clearly what they want. She also worked to a high standard throughout. You want a contract BA to hit the ground running, and Monique certainly did this for us.
Monique fulfilled a challenging role as a Business Analyst and Project Manager at a time when business requirements were changing almost weekly. She implemented a change control approach which enabled the technical team to deliver whilst still allowing flexibility to the business; providing some much needed stability to the project.